I’ve been slacking off on posts lately (I’m a few books behind!) but this experience inspired me! My poor Guy was broken! The screen was all wonky and well… just look at the picture. It’s sad!
Unfortunately I knew he was out of warranty because Kevin bought it for me in February 2009 and I didn’t buy the extended warranty. So I called Customer Service, very sadly, thinking I’d have to shell out a pretty sum for a replacement, if not the entire $260.
My CS rep Mike was super nice! As I spoke to him, I had a flashback to my last experience with technology-related CS – I was accused of dropping my laptop BY A CS REP when I needed to get my screen fixed. As in, he asked if I dropped my laptop, I said I didn’t, and he said, “Yeah, you did.” This was not Amazon, by the way, but a certain university’s PC support services.
So Amazon CS was a refreshing change from that. Mike was really helpful, asked me to try resetting it to see if it helped (it didn’t), then said they’d send me a new one, free of charge – overnight too! He even said they can credit my account with the return shipping!
Happy! This is definitely how customer service is supposed to be. Good job, Amazon! I award you 1 cookie!
Luckily, this didn’t keep me from reading… I’ve been reading a fair bit on Kindle for Blackberry and Kindle for PC apps too. It was a godsend to have these as a backup in the meantime, but I far prefer reading on the Kindle!