I’ve been slacking off on posts lately (I’m a few books behind!) but this experience inspired me! My poor Guy was broken! The screen was all wonky and well… just look at the picture. It’s sad!
Unfortunately I knew he was out of warranty because Kevin bought it for me in February 2009 and I didn’t buy the extended warranty. So I called Customer Service, very sadly, thinking I’d have to shell out a pretty sum for a replacement, if not the entire $260.
My CS rep Mike was super nice! As I spoke to him, I had a flashback to my last experience with technology-related CS – I was accused of dropping my laptop BY A CS REP when I needed to get my screen fixed. As in, he asked if I dropped my laptop, I said I didn’t, and he said, “Yeah, you did.” This was not Amazon, by the way, but a certain university’s PC support services.
So Amazon CS was a refreshing change from that. Mike was really helpful, asked me to try resetting it to see if it helped (it didn’t), then said they’d send me a new one, free of charge – overnight too! He even said they can credit my account with the return shipping!
Happy! This is definitely how customer service is supposed to be. Good job, Amazon! I award you 1 cookie!
Luckily, this didn’t keep me from reading… I’ve been reading a fair bit on Kindle for Blackberry and Kindle for PC apps too. It was a godsend to have these as a backup in the meantime, but I far prefer reading on the Kindle!
Because free shipping is just the best thing ever!
M-Edge is offering free shipping on e-book jackets and accessories until Valentines’ Day. Just use the code MEDGE214 when you check out. While you’re at it, get me the New Yorker Bookopolis jacket! I can’t bring myself to buy another jacket but I wantsssss the preciousssss.
And for you nookies, their B&N Nook jackets are available now too. They have several different options, many of which are compatible with their book light. Make sure you get the appropriate book light – it looks like there’s one for the Kindle jackets and a different one for the Nook jackets. Anyway, the Kindle light is white and the Nook light is black, so you have no excuse for mixing it up!
Also they have the new Guardian which is meant to be “the only floating waterproof case for Kindle”. Sounds exciting, but I would be way too scared to test it out. I think I need a video where they dunk that baby in the water to ease my discomfort. It’s not meant to be out until “Spring 2010” and apparently will be available in six colours. There’s only one picture so I can’t tell exactly what will be coloured but it sounds neat anyway.
I can just imagine reading with my Guardianed Kindle in the bathtub…
Dear readers, check out my friend JP’s new blog, The Review Reviewal! JP and I have been friends since meeting at Midwinter Convention for the New Jersey District of Key Club in 2004, he as an incoming Lieutenant Governor and I outgoing. (Points if you know what all that rubbish is… I still miss it and wouldn’t miss a chance to link a fellow Key Clubber.) Strangely enough, JP and I never actually served on the Board together and actually met very few times for Key Club, except every year since we both graduated from high school JP picks me up to go to our old administrator’s holiday party. Always good times, and I can always count on JP for ridiculous AIM conversations at 2AM. A good, good friend and absolutely hilarious, so go read what he has to say!
What, you want to know what he blogs about? Why does that matter? He’s funny. (But if you really have to know, he reviews anything from movies to… well, I don’t know just what else since he’s only posted a few entries but we’ll just have to find out as he goes along, won’t we?)
Edited to Add: For clarification’s sake, he reviews reviews of movies, etc. Slightly different, but we’re talking degrees of separation here.